Returns & Refunds
Order Confirmations
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order if we deem so necessary. All orders are accepted subject to our Terms and Conditions.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
Customised items (printed, embroidered or engraved) can not be returned unless the item is faulty.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Lost Parcels
If a parcel is lost or undelivered; please advise us as soon as possible so we can inform our couriers of the missing parcel. Please note: Eggcatcher will not be held responsible for any parcels undelivered.
Delivery
Delivery of the Goods shall be made by the Company delivering the Goods to the place in the United Kingdom specified in the Buyer’s order and/or the Company's acceptance and/or the Contract as the location to which the Goods are to be delivered by the Company or, if no place of delivery is so specified, by the Buyer collecting the Goods at the Company’s premises at any time after the Company has notified the Buyer that the Goods are ready for collection.
While the Company will endeavour to meet quoted delivery dates, it will not be liable for any delay in delivery howsoever caused or for any loss or damage consequential or otherwise arising therefrom, nor shall any delay entitle the Buyer to cancel any contract. Time of delivery shall not be of essence. If no delivery date is stipulated by the Company, they have 30 days in any case to deliver your order of Goods after receipt of your order. If the Company fails to deliver the Goods or any part thereof on the Delivery Date other than for reasons outside the Company's reasonable control or the Buyer’s or its carrier’s fault: if the Company delivers the Goods at any time thereafter the Company shall have no liability in respect of such late delivery
If the Company attempts delivery to the Buyer of any Goods and that delivery is unsuccessful due to no fault of the Company, the Company will take all reasonable efforts to re-arrange delivery. If that fails, the Company is entitled to end the contract. If the buyer would like the company to arrange another delivery, then additional charges will likely be incurred.
Goods are despatched via different couriers. Whilst the company will endeavour to meet all the conditions of despatch and delivery, they are not liable for any goods lost, damaged, or delayed by the courier.